Spencer Johnson plays a vital role in supporting merchants at Woodforest Acceptance Solutions. As a Merchant Services Support Specialist, he manages accounts and provides customer service for merchants with questions or issues, ensuring they receive the guidance and solutions they need. His work often includes troubleshooting, providing walkthroughs on equipment, and responding to daily emails — all with the goal of making merchants’ operations run smoothly.

While Spencer had little experience in the payments industry when he joined WAS, his eagerness to learn has been a driving force in his success. He’s embraced the challenge of building his knowledge, finding each day an opportunity to deepen his understanding of the industry. The most rewarding part of his role is the satisfaction of solving problems for others, whether that’s resolving technical issues or helping merchants navigate their accounts.

Before joining the team, Spencer spent 6.5 years working at Trader Joe’s, where he developed a strong foundation in customer service. That experience, combined with his enthusiasm for learning and problem-solving, makes him an asset to the support department and a trusted partner for the merchants he assists.

Spencer’s dedication, adaptability, and commitment to helping others are exactly what make Woodforest Acceptance Solutions thrive. We’re proud to have him on our team — working each day to ensure merchants get the support they need.