As a Partner Relations Specialist at Woodforest Acceptance Solutions (WAS), Shelby Shehane serves as a key liaison between the company’s merchant processing operations and its valued partners. Her role centers on building strong relationships, resolving issues quickly, and ensuring a seamless experience for every partner who relies on WAS’s payment solutions.

Shelby thrives in a fast-paced environment, where no two days are alike. Her problem-solving mindset and commitment to partner satisfaction make her an essential part of the team.

“I love solving problems and making people feel supported,” Shelby shared.

For Shelby, the most rewarding part of her work is seeing how her efforts help partners and merchants succeed. She particularly enjoys collaborating with small to mid-sized businesses in retail, hospitality, and professional services, industries that evolve rapidly and require adaptable payment solutions.

“It’s rewarding to help business owners streamline their operations and solve real challenges that impact their day-to-day success.”

Shelby was originally drawn to the payments industry because it allows her to simplify complex systems and make tangible improvements to her clients’ operations. The variety of challenges keeps her motivated and engaged.

“Every day brings a new challenge. Whether it’s helping a partner resolve a tricky issue or seeing a merchant succeed because of our support, those wins keep me energized.”

Beyond her professional expertise, Shelby brings personality and enthusiasm to everything she does. A proud dog mom of two (with her Dachshund, Josie, proudly holding the title of “household CEO”), Shelby also happens to be a devoted Harry Potter fan—a loyal Hufflepuff who values kindness and teamwork—and a Taylor Swift enthusiast known to brighten any day with her upbeat energy.

Her mix of professionalism, positivity, and problem-solving skill embodies the culture at Woodforest Acceptance Solutions—collaborative, growth-oriented, and genuinely supportive.