As Vice President of Operations, Jenna Jack leads the operations and support team at Woodforest Acceptance Solutions. She thrives on being on the frontline with her team, ensuring merchants and partners receive top-tier support in every interaction. Since operations often provide the first point of contact after sales, Jenna emphasizes the importance of making a lasting impression and delivering service that reflects the company’s commitment to excellence.

For Jenna, the most rewarding aspect of working at Woodforest Acceptance Solutions is the autonomy she has to make decisions and the trust placed in her by leadership. Being part of a vision she believes in deeply motivates her, and she takes pride in helping to shape strategies that make a meaningful difference for merchants and partners alike.

She also loves working closely with partners, learning about their goals, and collaborating with them to maximize the effectiveness of their teams. This hands-on engagement creates strong, productive relationships that drive growth on both sides.

Coming from a background in financial services, Jenna has always been passionate about helping others reach their financial goals. Whether assisting business owners in starting something new or helping them maximize and grow their operations, she sees payment processing as a powerful way to provide cutting-edge solutions and connect with entrepreneurs at every stage of their journey.

Outside of work, Jenna’s passion extends to the world of sports. She jokes that she may have missed her true calling as a sports agent — a path she still hopes she might get the chance to explore one day.

Jenna’s leadership, dedication to merchant success, and ability to build strong partnerships embody the spirit of Woodforest Acceptance Solutions. Her impact is felt not only in the operational excellence of the company but also in the relationships and trust built with every merchant and partner along the way.